Delays, cancellations, and disruptions are common in the rail industry, impacting both passenger and freight services. Enhancing operational efficiency is critical to delivering reliable services that meet customer expectations.
Solution: COMET Investigates…our unique incident investigation and root cause analysis tools, enable users to get to the heart of the true underlying causes of operational efficiency issues. It facilitates the development of targeted actions to prevent recurrence, thereby enhancing operational efficiency and reliability.
If you're facing this challenge, you may want to explore our COMET Investigate module page. Join industry leaders like Mace Dragados who have successfully leveraged COMET Investigate to enhance their risk management practices.
Ensuring the safety and security of passengers is a top priority for rail operators. This entails not only preventing accidents but also addressing various concerns such as track access, terrorism threats, and cybersecurity vulnerabilities.
Solution: COMET offers intelligent incident management and classification software that provides clear visibility into all safety-related incidents, including observations, near-misses, and actual incidents. This visibility enables prioritisation of interventions and offers network-wide visibility of systemic and trending safety issues.
If you're facing this challenge, please visit our COMET Incident Management module page.
Aging infrastructure, including tracks, stations, and bridges, presents a growing challenge to maintain and deteriorate rapidly without proactive maintenance measures.
Solution: COMET Signals provides intelligent, data-driven insights into reported issues involving railway infrastructure assets across a network. By leveraging these insights, rail operators can proactively address maintenance needs and identify trends buried in unstructured data, thus ensuring the reliability and longevity of critical infrastructure.
If you're facing this challenge, please visit our COMET Signals module page.
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Join industry leaders like Network Rail who have successfully leveraged COMET Signals to improve their infrastructure maintenance practices.
Maintaining high customer service standards is crucial for the rail industry as business reputation risk is strongly connected with customer satisfaction. Expectations of service levels continue to rise, requiring proactive measures to meet and exceed customer expectations.
Solution: COMET empowers rail operators with comprehensive training and support to embed equity, diversity, and inclusion in their operations. This ensures that not only customer-facing employees but also decision-makers across the organisation are equipped to deliver exceptional customer experiences that uphold the highest standards of service excellence.
If you're facing this challenge, please visit our COMET iCare - ED&I training page. Maintaining high customer service standards is crucial for the rail industry as business reputation risk is strongly connected with customer satisfaction. Expectations of service levels continue to rise, requiring proactive measures to meet and exceed customer expectations.
Join industry leaders like EastWestRail who have successfully leveraged COMET iCare to enhance their customer service standards.
At COMET, we are passionate about our company's history and extensive experience in supporting organisations operating in high-risk sectors. We recognise the vital importance of the rail industry and its position as one of the most crucial and dependable transportation services worldwide.
Our team members bring a wealth of knowledge and expertise to the table, having collectively accumulated over 400 years of investigative experience. This profound understanding enables us to offer solutions that help our rail industry clients overcome their unique challenges and achieve their goals.
Solutions built to turn your data into actionable insights.
The Modern Rail Industry: A Complex Landscape
The modern rail industry is complex, and it demands more than just operational skills. Companies must also prioritise safety, efficiency, and compliance. However, rail companies face many challenges, such as operational obstacles, safety risks, and infrastructure maintenance, while also trying to meet customer expectations. Neglecting these critical areas can result in service disruptions, safety violations, regulatory penalties, and reputational harm.
End-to-end Risk Management Capabilities
With the option to upgrade and integrate the full suite of COMET modules, rail companies can achieve end-to-end risk management capabilities, covering incident investigation, safety management, audit and inspection, supply chain, and more.
COMET provides rail organisations with unparalleled visibility into operational, safety, and compliance risks across their entire network, enabling proactive risk management and mitigation strategies.
As a cloud-based platform, COMET eliminates the need for complex software installations and infrastructure, offering seamless accessibility and scalability for rail companies of all sizes across all their locations.
COMET offers flexible training programmes that can be delivered virtually or in person, ensuring that rail employees receive the necessary skills and knowledge to effectively utilise the platform and enhance safety culture.
We are passionate about our industries and work closely with membership bodies on key issues in their sectors. Our long-standing relationships with membership bodies are a key component of the support we can bring you.
We actively engage in industry conversations: regularly hosting and speaking at sector events, and writing thought leadership content on the key issues affecting our clients.
Some of the membership organisations we are associated in the rail industry with include:
Explore real-world experiences from our satisfied customers who have harnessed the power of COMET. From streamlined processes to enhanced safety, their stories highlight the impact of our solution.
"When we adopted COMET, we were looking for a root cause analysis tool that would help us identify underlying causes before they lead to incidents. Since adopting the tool, COMET has helped us reduce first aid cases by 29% in the last year, contributing to Corning’s best-ever safety record in 2022.On top of this, the support from the COMET team cannot be underestimated – they are always on-hand to resolve any issues in a timely and efficient manner. I would highly recommend COMET and the STC INSISO team to anyone looking for an audit and investigation tool."
"The main value to LR of adopting COMET is the newfound organisational leadership education and enlightenment as to the reasons behind incident types, particularly those which hurt us most in terms of frequency. A recent example was repeat microsleep incidents affecting our surveyors. COMET helped us understand the systemic root causes and gave the Board sufficient confidence to invest over £2 million in a preventive action programme which is already bearing fruit in terms of this type of incident reduction."
"Viridor is a relatively recent adopter of the COMET RootApp tool but is already beginning to really reap the rewards of a first class investigation system.
We’re maximising its value across the business through consistency of approach and ensuring we really do get to the root cause of our incidents so we can set the right actions to prevent recurrence.
The COMET team has been hugely helpful and supportive in getting this new process implemented."
"Probably the best root cause analysis process and toolkit. But beyond enabling us to adequately identify root causes, COMET also allows us to track trends using the root cause codes to help address systemic opportunities in our management system."
"Borr Drilling adopted COMET across the business in 2017/2018 and since then our relationship and trust with the STC INSISO COMET team has grown immensely.
Any issues are quickly resolved or addressed and a feature of the relationship I enjoy most is that it feels more like a partnership than that of a more traditional vendor/client arrangement."
"STC INSISO recently delivered the 3-day COMET practitioner course to GSK R&D (UK) engineering and safety professionals.
The COMET team created a bespoke course that was well received by GSK R&D with lots of positive and encouraging feedback."
Reveal and resolve risk within your business
COMET improves operational and organisational performance by putting people, data-driven software and technology at the heart of dynamically resolving risk.
