Frequently asked questions
Everything you need to know about COMET's Incident Management module
If you require immediate support with an ongoing live investigation, contact us 24/7 and we will deploy an experienced investigator(s) to your location or facility. Our team brings a wealth of knowledge, ensuring the investigation is handled efficiently, professionally, and with the utmost discretion.
Whether it’s an emergency situation or a critical investigation that requires independent oversight, we’re here to help you resolve the issue swiftly while maintaining full confidentiality and compliance with all relevant regulations. With our support, you can trust that every detail will be thoroughly examined, and you'll receive actionable insights to prevent future occurrences.
There are occasions where organisations may seek external support to review and assure investigations. The COMET team has the necessary skills, experience and resources to perform this role on behalf of our clients at any time:
• During an investigation to provide reassurance that it is well structured and on track.
• Where an investigation has stalled or is experiencing difficulty in meeting its objectives.
• At the conclusion to ensure all root causes have been dealt with by an effective and powerful Preventive Action Programme.
“Monitor, evaluate and quality assure”
In many high profile and sensitive cases, Legal Counsel will initiate a confidential and legally privileged investigation to establish the facts and circumstances.
We have a proven track record working as part of the legal team, stringently complying with associated confidentiality requirements.
“Integrity and Confidentiality”
Often, an organisation will wish to retain ownership of an investigation but may decide to supplement the team with independent expert support. The COMET team is able to second the following key investigative resources:
• Team leader to ensure the Terms of Reference are met, deadlines are adhered to and the team is well motivated and focused
• Investigator to support all disciplines of the investigation data collection including witness interviews
• RCA Facilitator to ensure accurate root causes are identified and addressed with appropriate Preventive Actions
• Technical Subject Matter Expert to inject independent knowledge and assurance
“Support and capacity building“
Our unique system combines a proven methodology, practical training, and a web based platform to simplify incident investigation and root cause analysis. You can easily manage investigation data, spot missing or failed barriers, and identify key factors that led to the incident. As the first tool to include accredited Human Factors Analysis, it ensures human errors are fully considered. With a clear Root Cause Taxonomy and actionable prevention steps, this solution helps you improve safety and avoid future incidents. Ready to see COMET in action? Book your demo today.
Everything you need to know about COMET's Incident Management module
Yes, COMET Investigate is designed to handle incidents of varying severity levels, from minor incidents to serious accidents. You can choose to use COMET Lite for low potential risk incidents and COMET Investigate for more complex cases.
COMET Lite is a simplified version of COMET Investigate designed to investigate low-potential risk incidents. It offers a streamlined process for conducting investigations quickly and efficiently without compromising on quality.
Yes, COMET Lite is included in the COMET Investigate license. You can choose to use either COMET Investigate or COMET Lite based on the severity of the incident without any additional cost.
Yes, you can upgrade at any time. Simply contact our support team, and we'll help you transition to the 'full' COMET suite and gain access to our incident management, audit, supply chain, and artificial intelligence modules. Get in touch (CTA)
Yes, both COMET Investigate and COMET Lite are web-based solutions, allowing you to access them from any device with an internet connection and a compatible web browser.
Yes, we offer comprehensive training programmes for both COMET Investigate and COMET Lite to ensure that users can maximise the benefits of the software. Training can be tailored to meet your organisation's specific needs.
COMET leverages embedded Power BI within its Incident Investigation Software Module to provide users with powerful data visualisation and analytics capabilities. This allows our users to gain valuable insights from their incident investigation data and make informed decisions to improve safety and operational performance.
To purchase the COMET Incident Investigation Software Module for your organisation, please contact our sales team. They will guide you through the process and provide you with all the necessary information and assistance to get started with COMET.
Explore real-world experiences from our satisfied customers who have harnessed the power of COMET. From streamlined processes to enhanced safety, their stories highlight the impact of our solution.