Fix the work, not the worker.
In decades of investigations, the most common root cause I’ve uncovered will be no surprise…failing to follow procedures. Consequently, associated corrective actions typically focus on vain efforts to fix the worker and their behaviours.
In fact, there are often good reasons why procedures weren’t followed, and it isn’t down to bad people. It may be that the workers know the procedures are flawed or inaccurate. It may be they are unavailable, out of date, or even unsuitable for the task in hand.
Better to strive to understand why deviations in working practices often differ between the blunt end perception of the organisation (management) and the reality at the sharp end (workers).
Learn more about HOP.
